Reservations Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Agent manages room bookings, amendments, cancellations and guest inquiries through telephone, email and reservation systems. Candidates should have strong communication and organizational skills, attention to detail, basic computer proficiency and a customer-focused attitude. Previous hotel reservations or front-office experience is preferred, while knowledge of Marriott systems and local tourism is advantageous. The role requires accurate rate and availability handling, timely responses, coordination with Front Office and Sales teams, and compliance with hotel policies. Candidates are expected to remain professional under pressure, support revenue goals, promote suitable room options and packages, and deliver warm, efficient service to guests before arrival.

About the employer

Element by Marriott is Marriott International’s lifestyle hotel brand focused on wellness, sustainability and longer-stay comfort. Its properties typically combine practical studio-style accommodation with healthy dining, fitness facilities, social spaces and environmentally conscious operations. Element by Marriott Bali Ubud is positioned to serve travelers seeking a relaxed experience surrounded by Ubud’s nature, culture and arts scene. As part of Marriott International, the hotel benefits from global operating standards, training resources, reservation technology and the Marriott Bonvoy loyalty network. Employees are generally expected to provide consistent international-quality service while adapting to local Balinese hospitality traditions. The property offers opportunities to build experience in reservations, front office operations, guest relations, sales and other hotel departments.