Guest Relation F&B, Hotel Cervo & Hotel Cala di Volpe, Costa Smeralda

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relation F&B team member welcomes and assists guests across the food and beverage outlets at Hotel Cervo and Hotel Cala di Volpe. Responsibilities include managing reservations, greeting guests, explaining menus and services, handling requests or complaints, coordinating with restaurant and kitchen teams, and ensuring a polished luxury experience. Candidates should have previous experience in guest relations, restaurant service, or luxury hospitality; excellent English and Italian are highly desirable, while additional languages are an advantage. The role requires strong communication, a professional appearance, cultural awareness, attention to detail, flexibility with shifts, and the ability to remain calm and helpful during busy seasonal operations.

About the employer

Cervo Hotel Costa Smeralda Resort is a luxury hospitality destination in Porto Cervo, Sardinia, operating within the prestigious Luxury Collection portfolio associated with Marriott. The resort includes Hotel Cervo, Hotel Cala di Volpe, and other renowned properties serving an international clientele in the Costa Smeralda. Its offering combines refined accommodation, gourmet dining, beach and leisure experiences, high-end retail, and personalized service influenced by Sardinian culture. The hotels are particularly active during the summer season and attract guests seeking privacy, exceptional cuisine, elegant surroundings, and attentive service. Employees work in a multicultural environment where presentation, discretion, teamwork, language skills, and genuine guest care are highly valued. Seasonal roles can provide valuable experience in luxury hotels, restaurants, and resorts, although work is intensive during peak months.