Director of Guest Services, W Sardinia

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Guest Services leads the guest-facing operations of W Sardinia, including reception, concierge, guest relations, and overall service delivery. Candidates typically need substantial experience in luxury hotel or resort operations, strong leadership skills, excellent communication, and a thorough understanding of guest-service standards. Fluency in Italian and English is highly valuable; additional languages are an advantage. The successful candidate is expected to create memorable guest experiences, resolve concerns professionally, coach and motivate the team, coordinate with other departments, monitor satisfaction results, and maintain Marriott and W Hotels quality standards. The role also requires flexibility, commercial awareness, sound judgment, and the ability to work in a seasonal, fast-paced resort environment.

About the employer

W Sardinia is a luxury lifestyle resort associated with W Hotels, Marriott International’s design-led, contemporary hospitality brand. Located in Poltu Quatu on Sardinia’s Costa Smeralda, the property is designed around stylish accommodation, high-end dining, wellness, entertainment, and personalized service. W Hotels focuses on energetic guest experiences, distinctive design, music, local culture, and a modern approach to luxury. As part of Marriott International, the hotel benefits from global operational standards, training resources, career mobility, and the Marriott Bonvoy loyalty network. The resort environment is strongly seasonal and international, attracting leisure travelers seeking beaches, boating, restaurants, and upscale experiences. Employees are expected to deliver confident, warm, and personalized service while representing both the local character of Sardinia and the creative identity of the W brand.