Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Welcome Desk Agent - W London
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Welcome Desk Agent greets guests, manages arrivals and departures, handles reservations and guest requests, provides local information, and helps create W London’s energetic, personalised service experience. Candidates should have strong communication and customer-service skills, a professional appearance, confidence using hotel systems, and the ability to remain calm and organised in a busy environment. Previous hotel, reception, or luxury guest-service experience is helpful, though motivated applicants with transferable hospitality or retail experience may be considered. The role requires flexibility to work shifts, including evenings, weekends, and public holidays, along with a genuine interest in engaging with an international clientele.
Can I work in the UK?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Hotel jobs cannot be sponsored since July 2025; only youth schemes remain.
Official source: GOV.UK: Skilled Worker visa. Checked November 2026.
What the job usually comes with in the UK
Usual for the UK, varies by employer. Checked November 2026.
| Housing | Live-in common in rural hotels |
|---|---|
| Meals | Staff meals common |
| Flights | No |
| Service charge | 100% of tips and service charges to staff (by law) |
| Contract | Permanent or seasonal |
| Leave | 28 days |
| Income tax | About 14% in all at GBP 25,000 |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in the UK
Who can work there by passport, what a job usually includes, and island life.
About W London
W London is a luxury lifestyle hotel in the heart of Leicester Square, part of the global W Hotels brand operated by Marriott International. The hotel is known for its bold design, contemporary atmosphere, vibrant social spaces, modern guest rooms, and distinctive approach to hospitality. W Hotels positions its properties as places where guests can connect with music, fashion, food, and local culture. Marriott International is one of the world’s largest hotel companies, with a broad portfolio of brands and properties across numerous countries. Employees typically work in a diverse, international environment with opportunities for training, internal mobility, and access to Marriott’s associate benefits. At W London, team members are expected to be confident, expressive, service-minded, and comfortable delivering a lively yet professional guest experience.