Welcome Desk Agent - W London

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Welcome Desk Agent greets guests, manages arrivals and departures, handles reservations and guest requests, provides local information, and helps create W London’s energetic, personalised service experience. Candidates should have strong communication and customer-service skills, a professional appearance, confidence using hotel systems, and the ability to remain calm and organised in a busy environment. Previous hotel, reception, or luxury guest-service experience is helpful, though motivated applicants with transferable hospitality or retail experience may be considered. The role requires flexibility to work shifts, including evenings, weekends, and public holidays, along with a genuine interest in engaging with an international clientele.

About the employer

W London is a luxury lifestyle hotel in the heart of Leicester Square, part of the global W Hotels brand operated by Marriott International. The hotel is known for its bold design, contemporary atmosphere, vibrant social spaces, modern guest rooms, and distinctive approach to hospitality. W Hotels positions its properties as places where guests can connect with music, fashion, food, and local culture. Marriott International is one of the world’s largest hotel companies, with a broad portfolio of brands and properties across numerous countries. Employees typically work in a diverse, international environment with opportunities for training, internal mobility, and access to Marriott’s associate benefits. At W London, team members are expected to be confident, expressive, service-minded, and comfortable delivering a lively yet professional guest experience.