Welcome Desk Agent - W Edinburgh

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Welcome Desk Agent supports the guest arrival and departure experience at W Edinburgh, providing warm, efficient and personalised service. Responsibilities typically include checking guests in and out, handling reservations and payments, answering questions, managing requests, resolving concerns and promoting hotel facilities. Candidates should have strong communication and customer-service skills, a confident and professional manner, good attention to detail and the ability to remain calm in a lively environment. Previous hotel, reception or guest-services experience is helpful, although hospitality potential and a positive attitude may be valued equally. The role requires flexibility to work shifts, including evenings, weekends and public holidays, as well as the legal right to work in the United Kingdom.

About the employer

W Edinburgh is a luxury lifestyle hotel operated under the W Hotels brand, part of Marriott International. Located in the heart of Edinburgh, the hotel combines modern design, energetic public spaces, dining and bar concepts, wellness facilities and highly personalised guest service. W Hotels is known for its contemporary style, music-led atmosphere and Whatever/Whenever service philosophy, encouraging associates to create memorable and individual experiences for guests. Marriott International is one of the world’s largest hospitality companies, with a broad portfolio of hotel brands and properties across many countries. Employees may benefit from structured training, international career opportunities, hotel discounts and other Marriott programmes, depending on the position and local terms. Working at W Edinburgh generally suits people who enjoy fast-paced luxury hospitality, social interaction, teamwork and delivering service with personality.