Waiter/Waitress (JW Steakhouse) - JW Marriott Grosvenor House London

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Waiter/Waitress at JW Steakhouse is responsible for welcoming guests, explaining menus, taking accurate orders, serving food and beverages, and maintaining high standards of table service. Candidates should have excellent communication skills, a professional appearance, attention to detail, and a genuine interest in hospitality. Previous experience in a quality restaurant, steakhouse, hotel, or other customer-facing environment is advantageous. The role requires teamwork, product knowledge, confidence when recommending dishes and wines, and the ability to remain calm during busy services. Flexibility is expected, including availability for evenings, weekends, and public holidays. A positive attitude, reliable work ethic, and commitment to Marriott service standards are essential.

About the employer

JW Marriott Grosvenor House London is a luxury hotel located on Park Lane in Mayfair, one of London’s most prestigious areas. It is part of JW Marriott, the luxury hotel brand within Marriott International, a global hospitality company operating thousands of properties worldwide. The hotel is known for elegant accommodation, extensive meeting and event facilities, premium dining, and attentive guest service. JW Steakhouse is one of its signature restaurants, offering classic American-style steaks, seafood, wines, and refined hospitality. Employees work in a high-profile environment serving international visitors, business travellers, local guests, and event customers. The company typically provides structured training, opportunities for internal progression, employee hotel discounts, and access to Marriott’s international network. The role suits someone seeking experience in luxury hospitality and a pathway into restaurant supervision or wider hotel operations.