Switchboard Agent, Pre-Opening - The St. Regis London

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Switchboard Agent will manage the hotel telephone system, answer and transfer calls professionally, take messages, respond to guest requests, and provide accurate information about hotel services and London attractions. The role requires excellent spoken English, a warm and polished telephone manner, strong listening and communication skills, and confidence using hotel or office technology. Previous experience in hotel reception, switchboard operations, guest services, or a customer-facing role is beneficial. The successful candidate should remain calm under pressure, protect guest confidentiality, demonstrate attention to detail, and deliver service consistent with The St. Regis luxury standards. Flexibility to work shifts, including evenings, weekends, and public holidays, is expected, particularly during the pre-opening period.

About the employer

The St. Regis London is a luxury hotel brand property operated within Marriott International, one of the world’s largest hospitality companies. St. Regis is known for refined service, elegant surroundings, personalised guest experiences, and its signature butler tradition. The London property is positioned to offer high-end accommodation, dining, events, and leisure services in one of the world’s leading cultural and business capitals. As a pre-opening hotel, the team will help establish operating standards, service culture, and guest experience from the beginning. Employees can benefit from Marriott’s international career opportunities, training resources, employee travel programmes, and exposure to luxury hospitality. The hotel is expected to attract leisure travellers, business guests, and visitors seeking premium London experiences, making professionalism, discretion, cultural awareness, and attention to detail especially important.