Spa Receptionist, Pre-Opening - The St. Regis London

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Spa Receptionist will welcome guests, manage appointments, answer enquiries, process payments, explain spa facilities and treatments, and support smooth daily operations during the pre-opening phase of The St. Regis London. Candidates should have customer-service experience, ideally in a luxury hotel, spa or wellness setting, with excellent communication, organisation and computer skills. Professional presentation, attention to detail, confidence handling reservations and payments, and a calm, discreet approach are expected. Flexibility to work shifts, weekends and public holidays is essential. Knowledge of luxury service standards and a genuine interest in wellness would be advantageous. The successful candidate should be collaborative, adaptable and comfortable helping establish new procedures before opening.

About the employer

The St. Regis London is a luxury hotel belonging to St. Regis Hotels & Resorts, Marriott International’s prestigious hospitality brand. St. Regis is known for refined service, elegant design, personalised guest experiences and its signature butler service. The London property is located in the city’s prestigious Mayfair area and combines historic character with contemporary luxury, offering accommodation, dining, event spaces and wellness facilities. As part of Marriott International, employees may benefit from structured training, global career opportunities, hotel discounts and access to an international hospitality network. A pre-opening position offers the opportunity to help shape operating standards, guest journeys and team culture before the hotel and spa fully open. The role is suited to someone who enjoys high-end service, detailed preparation and working in a new, team-oriented environment.