Rooms Operations Manager - London Marriott Hotel County Hall

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Rooms Operations Manager is expected to lead the hotel’s day-to-day rooms division, supporting front-office and housekeeping operations while maintaining excellent guest service standards. Responsibilities typically include managing colleagues, coordinating room readiness and arrivals, resolving guest concerns, monitoring operational performance, controlling costs, and ensuring compliance with Marriott policies and health and safety requirements. Candidates should have previous supervisory or management experience in hotel rooms operations, strong communication and organisational skills, commercial awareness, and the ability to work flexible shifts, including weekends and holidays. Experience with hotel property-management systems and knowledge of luxury or full-service hospitality are advantageous. The successful candidate should be confident, hands-on, guest-focused, and capable of motivating teams in a fast-paced London hotel.

About the employer

London Marriott Hotel County Hall is a premium Marriott hotel located beside the River Thames, near Westminster, the London Eye and the Houses of Parliament. The historic property combines a landmark setting with contemporary guest rooms, meeting facilities, dining and leisure amenities. It serves business travellers, international visitors, leisure guests and groups, creating a varied and fast-moving operating environment. The hotel is part of Marriott International, one of the world’s largest hospitality companies, with a global portfolio of well-known hotel brands and extensive opportunities for career development. Employees generally benefit from structured training, internal mobility, hotel discounts and an international working culture. The property places strong emphasis on guest satisfaction, professional service, teamwork and maintaining the standards associated with the Marriott brand.