Rooms Controller - St. Pancras London Autograph Collection

Role summary

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The Rooms Controller manages room availability, allocations and status updates, coordinating closely with Front Office, Housekeeping, Engineering and Reservations. Responsibilities typically include assigning rooms, monitoring arrivals and departures, prioritising VIP and special requests, resolving room discrepancies and ensuring accurate information in the hotel system. Candidates should have hotel front-office or rooms-division experience, strong organisational and communication skills, good attention to detail and confidence using property-management systems. The role requires a professional, guest-focused approach, the ability to remain calm under pressure and flexibility to work shifts, including weekends and public holidays. Knowledge of Marriott procedures and previous experience in a busy London hotel would be advantageous.

About the employer

St. Pancras London Autograph Collection is part of Marriott International’s Autograph Collection Hotels, a portfolio of distinctive, independently styled properties united by a commitment to individual character and memorable guest experiences. Located near London’s St Pancras International station, the hotel serves leisure travellers, international visitors and business guests using one of the capital’s principal transport hubs. Autograph Collection properties focus on design, local identity and personalised hospitality rather than a standardised hotel style. Marriott International is one of the world’s largest hospitality companies, operating and franchising thousands of hotels and resorts across numerous brands and countries. Employees generally work in a structured international environment with access to hospitality training, career development and staff benefits, while being expected to uphold high standards of service, teamwork, guest care and operational professionalism.