Residences Concierge - The Lucan Autograph Collection Residences

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Residences Concierge provides personalised, discreet service to residents, managing requests, reservations, transportation, local recommendations, deliveries and day-to-day assistance. Candidates should have experience in luxury hospitality, residential services, concierge work or a comparable customer-facing role. Excellent communication, organisation and problem-solving skills are essential, along with strong local knowledge, professional presentation and confidence using hospitality systems. Fluency in English is required; additional languages are advantageous. The successful candidate is expected to anticipate residents’ needs, maintain strict confidentiality, coordinate effectively with internal departments and external suppliers, and remain calm and polished during busy periods. Flexibility to work shifts, weekends and public holidays is likely required.

About the employer

The Lucan, Autograph Collection Residences is a luxury residential hospitality development in the United Kingdom associated with Marriott International’s Autograph Collection brand. Autograph Collection properties are known for distinctive design, individual character and highly personalised guest experiences rather than a standardised hotel style. The Lucan focuses on refined private living, combining the privacy and comfort of an exclusive residence with hotel-level services such as concierge support, lifestyle assistance and carefully managed amenities. Marriott International is one of the world’s largest hospitality companies, operating thousands of hotels and residences across numerous markets through brands spanning luxury, premium and select-service accommodation. Working at The Lucan is likely to involve close attention to detail, discretion, relationship building and collaboration with a high-end service team. The role offers exposure to luxury residential operations and the standards of an internationally recognised hospitality organisation.