Reservations Agent - The London EDITION

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Agent manages guest room reservations, amendments, cancellations and enquiries by telephone, email and reservation systems. Candidates should have strong communication, organisation and customer-service skills, good attention to detail, and confidence handling payment or booking information. Previous hotel, reservations or front-office experience is advantageous, along with familiarity with Marriott systems or similar platforms. The role requires a professional manner, accurate data entry, effective sales awareness and the ability to remain calm during busy periods. Flexibility to work shifts, weekends and public holidays is expected. The successful candidate will represent The London EDITION warmly, maximise booking opportunities and provide personalised assistance while following hotel standards and data-protection procedures.

About the employer

The London EDITION is a luxury lifestyle hotel in Fitzrovia, central London, created through the partnership between Marriott International and the EDITION brand. It combines the service standards and global reach of Marriott with a more design-led, locally inspired boutique experience. The property is known for stylish guest rooms, destination dining, cocktail and nightlife venues, and a strong focus on personalised hospitality. Its team serves international leisure travellers, business guests and London residents, creating an energetic environment with high expectations for presentation, communication and guest care. As part of Marriott International, employees may access structured training, career-development opportunities and global hotel benefits, subject to the role and local policy. The London EDITION suits candidates who enjoy contemporary hospitality, teamwork and working in a fast-moving city-centre luxury hotel.