Receptionist - The London EDITION

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Receptionist welcomes guests, manages check-in and check-out, handles reservations and payments, responds to enquiries, and coordinates with housekeeping, concierge, food and beverage, and other hotel departments. Candidates are expected to provide polished, attentive service in a luxury lifestyle-hotel environment, communicate confidently, and remain calm during busy periods. Previous hotel or customer-service experience is desirable, along with professional presentation, good English, basic computer confidence, and flexibility to work shifts, weekends, and public holidays. The role requires a genuine interest in hospitality, strong attention to detail, discretion, and the ability to personalise guest experiences while following Marriott and hotel procedures.

About the employer

The London EDITION is a luxury lifestyle hotel in central London and part of the EDITION Hotels brand, operated within Marriott International’s global portfolio. Located in Fitzrovia near Oxford Circus and Tottenham Court Road, the hotel combines contemporary design, high-end accommodation, restaurants, bars, and distinctive social spaces. EDITION properties are known for creating a stylish, locally connected guest experience rather than following a traditional formal luxury model. Employees work in a guest-focused environment where personal service, presentation, teamwork, and attention to detail are important. Marriott International provides access to an international hospitality network, structured training, employee travel benefits, and potential career mobility across its brands and destinations. The London EDITION typically attracts business travellers, leisure visitors, and events guests, making it a dynamic workplace for people interested in luxury hotels and long-term hospitality careers.