Quality Manager - JW Marriott Grosvenor House London

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Quality Manager supports the hotel in maintaining Marriott brand standards, improving guest satisfaction and ensuring consistent operational quality across departments. Requirements typically include hotel operations or quality assurance experience, strong knowledge of service standards, auditing and performance improvement, and excellent communication and organisational skills. The successful candidate is expected to conduct inspections, review guest feedback, identify service gaps, coordinate corrective actions and work closely with department leaders. Experience in a luxury or full-service hotel, familiarity with Marriott systems, and relevant hospitality qualifications would be advantageous. The role requires attention to detail, diplomacy, analytical ability and the confidence to coach colleagues and influence improvements across the property.

About the employer

JW Marriott Grosvenor House London is a luxury hotel located on Park Lane in Mayfair, one of London’s most prestigious districts. It forms part of Marriott International, one of the world’s largest hospitality companies, operating thousands of hotels and resorts across numerous brands and countries. The JW Marriott brand focuses on refined service, wellbeing, thoughtful experiences and high-quality accommodation for both leisure and business travellers. Grosvenor House is known for its historic setting, elegant rooms and suites, restaurants, bars, large-scale event facilities and strong reputation in London’s luxury hospitality market. Employees work in a structured, international environment with opportunities for training, career development and movement across Marriott properties. The hotel places strong emphasis on guest satisfaction, operational excellence, teamwork, inclusion and maintaining consistent global brand standards.