Order Taker, Pre-Opening - The St. Regis London

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Order Taker will handle guest requests for in-room dining, accurately record food and beverage orders, communicate details to the kitchen and service teams, and help ensure prompt, polished delivery. Candidates should have strong communication and listening skills, a professional telephone manner, attention to detail, and a genuine commitment to luxury guest service. Previous experience in hotel, restaurant, room service, or customer-facing hospitality work is beneficial. Familiarity with order-entry systems, food and beverage menus, payment procedures, and safe handling of guest information would be advantageous. The role requires flexibility for shifts, weekends, and holidays, as well as the ability to remain calm, courteous, and organised during busy periods. Candidates are expected to represent The St. Regis brand with discretion and consistent attention to detail.

About the employer

The St. Regis London is a luxury hotel brand operated by Marriott International, one of the world’s largest hospitality companies. St. Regis properties are known for refined accommodation, personalised service, elegant dining, and the signature St. Regis Butler Service. The London hotel is positioned to serve discerning leisure and business travellers in one of the capital’s most prestigious areas. As part of Marriott International, the property offers colleagues access to an international hospitality network, structured training, career development opportunities, and employee travel benefits, subject to eligibility. A pre-opening role typically involves helping establish service standards, operational procedures, and the guest experience before the hotel welcomes its first or next guests. Employees are expected to demonstrate professionalism, discretion, cultural awareness, and attention to detail consistent with a luxury environment.