Night Switchboard Agent, Pre-Opening - The St. Regis London

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Night Switchboard Agent will manage overnight telephone calls and guest communications, provide accurate information, direct requests to the appropriate departments, record messages, and support emergency and overnight operating procedures. Candidates should have clear spoken English, a calm and professional telephone manner, strong listening and organisational skills, and confidence using hotel communication or computer systems. Previous experience in a hotel, reception, reservations, call centre, or customer-service role is helpful. The successful candidate is expected to work independently during night shifts, remain discreet and attentive, handle confidential information responsibly, respond efficiently to guest needs, and represent The St. Regis brand with polished, personalised service. Flexibility for overnight, weekend, and holiday work is essential.

About the employer

The St. Regis London is part of St. Regis Hotels & Resorts, Marriott International’s luxury hospitality brand. St. Regis properties are known for refined service, elegant design, personalised guest experiences, and traditions such as the signature butler service and evening Champagne ritual. The London hotel is being developed as a prestigious luxury destination in the capital, combining the heritage of the St. Regis name with contemporary London hospitality. As a Marriott property, it offers colleagues access to an international workplace, structured training, career development, employee travel benefits, and opportunities to move across the group’s global hotel portfolio. Team members are expected to deliver sophisticated, discreet, and highly attentive service while working collaboratively across departments. The pre-opening phase also provides an opportunity to help establish operating standards and shape the guest experience from the beginning.