Night Receptionist, Pre-Opening - The St. Regis London

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Night Receptionist supports overnight hotel operations, welcomes late-arriving guests, completes check-ins and check-outs, handles payments, responds to requests, manages telephone enquiries, and maintains accurate records. Requirements typically include previous reception or customer-service experience, strong communication skills, computer and property-management-system proficiency, numeracy, and the legal right to work in the United Kingdom. Fluency in English and a professional, polished manner are essential. The successful candidate is expected to work independently overnight, remain calm when resolving issues, protect guest confidentiality, follow security and cash-handling procedures, and consistently deliver discreet, personalised service in keeping with The St. Regis standards. Flexibility for nights, weekends, and public holidays is required. Pre-opening experience or luxury-hotel knowledge would be advantageous.

About the employer

The St. Regis London is a luxury hotel brand property associated with Marriott International, one of the world’s largest hospitality companies. St. Regis is known for refined service, elegant design, personalised guest experiences, and traditions such as its signature butler service and evening sabering ritual. The London property is positioned to serve discerning leisure and business travellers in one of the capital’s most prestigious locations. As part of Marriott’s global portfolio, the hotel benefits from established operational standards, international career opportunities, structured training, and employee programmes such as staff travel benefits, subject to eligibility. A pre-opening team typically helps prepare departments, systems, service procedures, and guest experiences before the hotel welcomes visitors. Employees are expected to demonstrate professionalism, discretion, attention to detail, cultural awareness, and a genuine commitment to hospitality.