Night Manager - Aloft London Excel

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Night Manager oversees overnight hotel operations, ensuring smooth front-desk service, guest satisfaction, security, accurate financial procedures and effective handovers to the daytime team. Candidates should have previous hotel reception or night-management experience, strong communication and organisational skills, confidence handling guest concerns, and good knowledge of hotel systems and cash procedures. The role requires flexibility to work overnight shifts, weekends and public holidays. The successful candidate is expected to remain calm under pressure, work independently, maintain accurate records, support emergency procedures and represent Aloft and Marriott professionally throughout the night.

About the employer

Aloft London Excel is a contemporary hotel located close to ExCeL London and London City Airport. It operates under Aloft Hotels, Marriott International’s lifestyle brand, which is known for modern design, technology-focused guest services, social public spaces and a relaxed atmosphere. The hotel serves business travellers, event visitors, leisure guests and international customers attending exhibitions at ExCeL. Its facilities typically include guest bedrooms, a restaurant or bar, meeting and event areas, fitness facilities and round-the-clock guest services. As part of Marriott International, the property offers employees access to an established global hospitality network, structured training and potential opportunities for career development across hotels and countries. The Night Manager contributes directly to safe, efficient overnight operations and to the consistent guest experience associated with both Aloft and Marriott.