Night Butler Services Agent (PBX/Switchboard), Pre-Opening - The St. Regis London

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Night Butler Services Agent (PBX/Switchboard) supports overnight hotel operations by answering and directing calls, managing guest requests, coordinating with departments, recording messages, and providing discreet, personalised service consistent with The St. Regis brand. Candidates should have strong spoken and written English, a polished telephone manner, excellent organisation, attention to detail, and confidence handling confidential information. Previous experience in hotel reception, switchboard, guest services, or a luxury service environment is preferred. The role requires flexibility for overnight shifts, reliability, calm decision-making, and the ability to work independently while responding quickly to emergencies or unusual requests. Familiarity with hotel systems and additional languages would be advantageous.

About the employer

The St. Regis London is a luxury hotel brand property operated within Marriott International, one of the world’s largest hospitality companies. St. Regis is known for refined service, elegant surroundings, personalised guest experiences, and its signature butler tradition. The London property is a high-profile pre-opening operation expected to combine the brand’s heritage with contemporary luxury in the capital. Employees typically work in a structured international environment with access to Marriott training, career development, staff rates, and global mobility opportunities. The hotel places strong emphasis on discretion, presentation, anticipatory service, teamwork, and attention to detail. As a pre-opening team member, the successful candidate may also help establish operating standards, service procedures, and the guest experience before the hotel welcomes its first visitors.