Lobby Ambassador [Casual] - The Park Tower Knightsbridge Luxury Collection Hotel London

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Lobby Ambassador welcomes guests, creates a polished first impression and provides attentive assistance throughout the lobby and hotel arrival experience. Duties may include greeting and directing guests, assisting with luggage or transportation, sharing local recommendations, coordinating with reception and concierge teams, and responding promptly to requests. Candidates should have excellent communication and interpersonal skills, a professional appearance, confidence engaging with luxury-hotel guests, and a helpful, service-focused attitude. Previous experience in hospitality, guest relations, concierge work or a similar customer-facing role is advantageous. Flexibility is essential, as the casual position may involve varied shifts, including weekends, evenings and holidays. Applicants must have the legal right to work in the United Kingdom.

About the employer

The Park Tower Knightsbridge, a Luxury Collection Hotel, is a five-star property in central London overlooking Hyde Park and located near Knightsbridge’s renowned shopping and cultural attractions. The hotel operates under Marriott International’s Luxury Collection brand, which brings together distinctive, upscale hotels with strong local character and highly personalised service. The Park Tower is known for its elegant accommodation, meeting and event facilities, dining services and views across one of London’s most prestigious districts. Employees work in an international hospitality environment where attention to detail, discretion, teamwork and genuine guest care are important. As part of Marriott International, the hotel may offer structured training, internal career opportunities and access to employee benefits, subject to employment terms and eligibility. This casual role supports the hotel’s front-of-house operation and is suited to someone seeking flexible luxury-hospitality experience in London.