Learning and Development Manager - JW Marriott Grosvenor House

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning and Development Manager is responsible for planning, delivering and evaluating training programmes for colleagues at JW Marriott Grosvenor House. Requirements typically include experience in hotel operations, hospitality training or human resources, strong communication and presentation skills, and confidence working with managers and employees at all levels. The successful candidate is expected to identify development needs, coordinate onboarding and mandatory training, support career progression, maintain learning records and help embed Marriott’s service standards and culture. A practical, organised and approachable style is important, together with knowledge of coaching, employee engagement and relevant UK employment or training requirements. Experience with learning-management systems and a recognised training or HR qualification would be advantageous.

About the employer

JW Marriott Grosvenor House is a luxury Marriott hotel on Park Lane in London’s Mayfair, occupying a prominent position overlooking Hyde Park. The property is known for its heritage, refined guest service, extensive meeting and event facilities, restaurants, bars and large-scale ballroom operations. As part of Marriott International, the hotel follows the JW Marriott brand’s focus on personalised service, wellbeing, quality and professional development. Its workforce includes colleagues across rooms, food and beverage, events, engineering, finance, sales and guest services. Marriott offers an international hospitality environment with structured training, employee recognition and potential opportunities to move between brands and destinations. The Learning and Development Manager supports the hotel’s people strategy by helping colleagues build the skills, confidence and service mindset required in a high-profile luxury property.