In-Room Dining Supervisor - W Edinburgh

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The In-Room Dining Supervisor leads the daily operation of W Edinburgh’s room-service team, ensuring prompt, accurate and polished delivery of food and beverages to guests. Responsibilities typically include supervising colleagues, coordinating orders with the kitchen, maintaining service and hygiene standards, handling guest requests or complaints, managing cash and billing procedures, and supporting stock control and shift administration. Candidates should have previous hotel, restaurant, or room-service experience, strong communication and organisational skills, and a genuine focus on guest satisfaction. The role requires flexibility to work evenings, weekends and holidays, confidence leading a team, attention to detail, and the ability to remain calm in a busy luxury-hospitality environment.

About the employer

W Edinburgh is part of W Hotels, Marriott International’s design-led luxury lifestyle brand. Located in Edinburgh’s St James Quarter, the hotel combines contemporary interiors, destination dining, cocktail and nightlife concepts, wellness facilities, and the energetic, personalised service associated with W Hotels. Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across numerous brands and countries. W properties are known for bold design, music and fashion influences, lively public spaces, and service aimed at modern luxury travellers. Employees typically benefit from an international working environment, training opportunities, Marriott associate discounts, and potential career mobility across the wider hotel group. W Edinburgh serves both leisure and business guests visiting Scotland’s capital and is positioned as a high-profile addition to the city’s luxury hospitality sector.