Hotel Night Manager - JW Marriott Grosvenor House London

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Hotel Night Manager oversees overnight hotel operations, ensuring a safe, efficient and welcoming experience for guests. Responsibilities typically include supervising the night team, managing arrivals and departures, handling guest requests and complaints, completing night audits, balancing financial transactions, coordinating with security and engineering, and preparing operational reports. Candidates are expected to have hotel front-office or night-management experience, strong knowledge of guest-service procedures, excellent communication and problem-solving skills, and confidence making independent decisions. Flexibility to work overnight shifts, weekends and public holidays is essential. Familiarity with hotel property-management systems, cash handling and emergency procedures is desirable. A professional manner, attention to detail and the ability to lead calmly under pressure are important.

About the employer

JW Marriott Grosvenor House London is a luxury hotel located on Park Lane in Mayfair, one of London’s most prestigious areas. It forms part of Marriott International, one of the world’s largest hotel companies, operating a broad portfolio of brands across numerous countries. The hotel is known for refined accommodation, restaurants and bars, meetings and events, and highly personalised guest service. Its heritage, central location and large-scale facilities attract leisure travellers, international visitors, corporate guests and major events. Employees typically work in a structured, service-led environment with access to Marriott’s global training, career-development and colleague-benefit programmes. As a luxury property, the hotel places strong emphasis on presentation, discretion, operational standards, teamwork and creating memorable guest experiences. Night operations are particularly important for maintaining security, service continuity and accurate financial controls while the daytime departments are closed.