Host/Hostess (Booking Office 1869) - St. Pancras London Autograph Collection

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Host/Hostess welcomes guests, manages restaurant reservations, coordinates seating, answers telephone and booking enquiries, and supports a smooth front-of-house service at Booking Office 1869. Candidates should have excellent communication and organisational skills, a polished and friendly manner, and strong attention to detail. Previous experience in a restaurant, hotel, reservations or customer-service role is helpful, along with confidence using booking systems and handling busy periods. The role requires flexibility to work evenings, weekends and holidays. The successful candidate is expected to deliver attentive service, maintain professional standards, work closely with restaurant and hotel teams, and represent the St. Pancras London Autograph Collection brand positively.

About the employer

St. Pancras London, part of Marriott International’s Autograph Collection Hotels, is a distinctive luxury hotel located beside one of London’s most iconic railway stations. The property combines historic Victorian architecture with contemporary hospitality and offers stylish accommodation, restaurants, bars, event facilities and guest services. Booking Office 1869 is the hotel’s well-known restaurant and bar, recognised for its elegant setting, lively atmosphere and connection to the station’s heritage. Autograph Collection properties are designed to offer individual character rather than a standardised hotel experience, while benefiting from Marriott’s global systems, training and career opportunities. Employees typically work in a multicultural environment with a strong focus on guest satisfaction, service quality, teamwork and professional development. The hotel serves leisure travellers, business guests, international visitors and local customers.