Guest Experience Manager, Pre-Opening - The St. Regis London

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Manager will lead the pre-opening guest experience operation at The St. Regis London, ensuring personalised, seamless and high-quality service from arrival through departure. Responsibilities are likely to include supervising guest relations and front-office activities, handling feedback and service recovery, coordinating with hotel departments, supporting VIP and luxury guest arrangements, and helping establish operating standards before opening. Candidates should have experience in luxury hospitality, guest relations or front-office management, strong leadership and communication skills, excellent attention to detail, and confidence working in a fast-paced, international environment. Knowledge of hotel systems, pre-opening experience and the ability to coach colleagues are valuable. Professional presentation, discretion and a genuine passion for delivering memorable service are expected.

About the employer

The St. Regis London is a luxury hotel planned for the St. Regis brand, part of Marriott International, one of the world's largest hospitality companies. St. Regis hotels are known for refined accommodation, personalised butler-style service, elegant design, signature rituals and a strong focus on high-end guest experiences. The London property is expected to bring this heritage to one of the world's leading luxury travel destinations and will require a substantial pre-opening team to develop service standards, operating procedures and the guest journey from the ground up. Marriott International operates thousands of hotels across numerous brands and countries, offering employees structured training, international career mobility and hospitality benefits. Working for The St. Regis London would suit candidates interested in luxury hotel operations, opening teams and delivering highly personalised service to discerning leisure and business travellers.