Guest Experience Expert - Residence Inn by Marriott Aberdeen

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert welcomes guests, manages arrivals and departures, handles reservations and payments, responds to requests, provides local information, and helps create a comfortable stay. Candidates should have strong customer-service and communication skills, a professional attitude, good attention to detail, and confidence using computer and booking systems. Previous hotel, reception, or hospitality experience is useful, although training may be provided. The role requires flexibility to work shifts, including evenings, weekends, and public holidays. Applicants should be reliable, well presented, able to remain calm under pressure, and willing to support other hotel departments when needed. A genuine interest in delivering personalised guest experiences is expected.

About the employer

Residence Inn by Marriott Aberdeen is an extended-stay hotel in Aberdeen, Scotland, designed for guests who need the comforts of home during longer visits. The property offers apartment-style accommodation, kitchen facilities, complimentary breakfast, fitness facilities, and work-friendly spaces. It operates under the Residence Inn brand, part of Marriott International, one of the world’s largest hospitality companies. Marriott manages a broad portfolio of hotels and resorts across many countries and is known for structured training, internal career development, employee benefits, and recognised service standards. Staff at Residence Inn typically support both short-term visitors and longer-stay guests, creating a welcoming residential atmosphere while maintaining professional hotel operations. The Aberdeen location serves business travellers, energy-sector professionals, tourists, and people visiting the city and surrounding areas.