Guest Experience Expert - London Marriott Hotel Marble Arch

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert creates a welcoming, personalised experience for guests from arrival through departure. Responsibilities typically include check-in and check-out, handling requests, answering questions, resolving concerns, processing payments, promoting hotel facilities and maintaining accurate guest records. Candidates should have strong communication and customer-service skills, a professional appearance, confidence using hotel systems and the ability to remain calm under pressure. Previous experience in hospitality, hotels or a customer-facing role is helpful, although training may be provided. Flexibility is expected, including availability for shifts, weekends and public holidays. A positive attitude, attention to detail, teamwork and the right to work in the United Kingdom are essential.

About the employer

London Marriott Hotel Marble Arch is a full-service Marriott hotel located near Hyde Park, Oxford Street and the West End. It welcomes leisure and business travellers and provides guest rooms, dining, meeting facilities and services designed for international visitors. The hotel is part of Marriott International, one of the world's largest hospitality companies, operating thousands of properties across numerous brands and countries. Marriott is known for structured training, internal career development, global mobility opportunities and a strong focus on guest service. Employees commonly work in multicultural teams and follow Marriott's service standards, values and operating procedures. The Marble Arch property offers a fast-paced environment where colleagues support front office, food and beverage, housekeeping, events and other hotel functions.