Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Experience Expert (Receptionist) - Hanbury Manor Marriott Hotel & Country Club
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Experience Expert welcomes guests, manages check-in and check-out, handles reservations and payments, answers questions, resolves concerns, and helps create a smooth and memorable stay. Candidates should have strong communication and customer-service skills, a professional and friendly manner, good attention to detail, and confidence using computer systems. Previous hotel, reception, or customer-facing experience is helpful, though training may be provided. The role requires flexibility to work shifts, including evenings, weekends, and public holidays. Marriott expects employees to be reliable, well presented, team-oriented, commercially aware, and able to remain calm and helpful in a busy environment.
Can I work in the UK?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Hotel jobs cannot be sponsored since July 2025; only youth schemes remain.
Official source: GOV.UK: Skilled Worker visa. Checked November 2026.
What the job usually comes with in the UK
Usual for the UK, varies by employer. Checked November 2026.
| Housing | Live-in common in rural hotels |
|---|---|
| Meals | Staff meals common |
| Flights | No |
| Service charge | 100% of tips and service charges to staff (by law) |
| Contract | Permanent or seasonal |
| Leave | 28 days |
| Income tax | About 14% in all at GBP 25,000 |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in the UK
Who can work there by passport, what a job usually includes, and island life.
About Hanbury Manor Marriott Hotel & Country Club
Hanbury Manor Marriott Hotel & Country Club is a luxury country-house hotel in Ware, Hertfordshire, operated by Marriott International. Set within extensive grounds, the property combines historic character with modern hospitality facilities, including bedrooms and suites, restaurants and bars, meeting and event spaces, a spa, leisure facilities, and an 18-hole golf course. It serves leisure guests, golfers, weddings, conferences, and business travellers. As part of Marriott, the hotel follows the group’s international service standards and offers employees access to structured training, career development, and potential opportunities across the wider Marriott network. Front-office colleagues play an important role in delivering personalised stays, supporting guest satisfaction, and representing the hotel’s professional and welcoming culture.