Guest Experience Expert (Receptionist) - Hanbury Manor Marriott Hotel & Country Club

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert welcomes guests, manages check-in and check-out, handles reservations and payments, answers questions, resolves concerns, and helps create a smooth and memorable stay. Candidates should have strong communication and customer-service skills, a professional and friendly manner, good attention to detail, and confidence using computer systems. Previous hotel, reception, or customer-facing experience is helpful, though training may be provided. The role requires flexibility to work shifts, including evenings, weekends, and public holidays. Marriott expects employees to be reliable, well presented, team-oriented, commercially aware, and able to remain calm and helpful in a busy environment.

About the employer

Hanbury Manor Marriott Hotel & Country Club is a luxury country-house hotel in Ware, Hertfordshire, operated by Marriott International. Set within extensive grounds, the property combines historic character with modern hospitality facilities, including bedrooms and suites, restaurants and bars, meeting and event spaces, a spa, leisure facilities, and an 18-hole golf course. It serves leisure guests, golfers, weddings, conferences, and business travellers. As part of Marriott, the hotel follows the group’s international service standards and offers employees access to structured training, career development, and potential opportunities across the wider Marriott network. Front-office colleagues play an important role in delivering personalised stays, supporting guest satisfaction, and representing the hotel’s professional and welcoming culture.