Guest Experience Expert (Front Office) - Sheraton Grand London Park Lane

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert supports the front office team by welcoming guests, handling check-in and check-out, responding to requests, resolving concerns, processing payments, and providing helpful information about the hotel and London. Candidates should have strong communication and customer-service skills, a professional appearance, good attention to detail, and confidence using hotel systems or learning new technology. Previous experience in hospitality, reception, or a guest-facing role is advantageous. The role requires flexibility to work varied shifts, including mornings, evenings, weekends, and holidays. Marriott expects candidates to be dependable, polished, welcoming, and able to create memorable experiences while working effectively with colleagues.

About the employer

Sheraton Grand London Park Lane is a luxury hotel located in Mayfair, close to Green Park, Buckingham Palace, and many of London’s major attractions. The hotel combines historic character with contemporary guest facilities, offering accommodation, dining, meeting spaces, and event services. It operates under the Sheraton brand, part of Marriott International, one of the world’s largest hospitality companies. Marriott manages a broad portfolio of hotels and resorts internationally and is known for structured training, internal career development, employee benefits, and opportunities to move between properties and brands. At Sheraton Grand London Park Lane, team members work in a busy, international environment serving leisure travellers, business guests, and event visitors. The hotel places strong emphasis on genuine hospitality, professional service, teamwork, and creating a comfortable and memorable stay for every guest.