Guest Experience Agent, Pre-Opening - The St. Regis London

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Agent supports a luxury arrival and stay experience by welcoming guests, completing check-in and check-out, managing requests, coordinating with hotel departments, explaining facilities and services, and resolving concerns professionally. Candidates should have strong communication and interpersonal skills, a polished and guest-focused manner, good attention to detail, and confidence using hotel or reservation systems. Previous experience in front office, guest services, luxury hospitality, or a related customer-service role is advantageous. Fluency in English and the legal right to work in the United Kingdom are expected. The role may require flexible shifts, including evenings, weekends and public holidays, along with the ability to remain composed in a busy pre-opening environment.

About the employer

The St. Regis London is part of St. Regis Hotels & Resorts, Marriott International's luxury hospitality portfolio. St. Regis is known for refined service, elegant surroundings, personalised guest experiences and its signature butler tradition. The London property is being developed as a prestigious addition to the brand's global collection and will require a team capable of delivering highly attentive service from opening onward. Marriott International is one of the world's largest hotel companies, operating and franchising thousands of properties across numerous countries and brands. Employees typically benefit from structured training, international career opportunities, hotel discounts and a multicultural working environment. The St. Regis London is expected to appeal to luxury travellers, high-end leisure guests and corporate visitors seeking distinctive service in the capital.