Guest Arrival Expert (Luggage Porter) - The Park Tower Knightsbridge Luxury Collection Hotel London

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Arrival Expert supports a smooth and welcoming arrival experience by greeting guests, handling luggage, escorting guests to rooms, explaining hotel facilities, arranging transportation and responding courteously to requests. The role requires excellent customer-service and communication skills, a professional appearance, physical ability to lift and move luggage, and confidence working in a busy luxury hotel. Previous experience in hospitality, reception, concierge or porter duties is helpful but may not be essential. Candidates should be reliable, attentive, well presented and comfortable working flexible shifts, including mornings, evenings, weekends and public holidays. Knowledge of London attractions and transport, along with a genuine interest in delivering personalised guest service, would be advantageous.

About the employer

The Park Tower Knightsbridge, part of Marriott International's Luxury Collection, is an upscale hotel overlooking Hyde Park in one of London's most prestigious districts. The hotel provides luxury accommodation, attentive personal service, dining and event facilities for leisure and business travellers. As part of The Luxury Collection, it aims to offer distinctive local experiences while maintaining the standards, training and operational support associated with Marriott. Employees work in an international hospitality environment where presentation, discretion, teamwork and thoughtful guest interactions are highly valued. The hotel's Knightsbridge location places colleagues close to major attractions, premium shopping, cultural venues and excellent public transport links. Marriott commonly offers structured development opportunities and, subject to eligibility and company policy, employee travel benefits across its global hotel portfolio.