Guest Arrival Expert (Luggage Porter) - London Marriott Hotel Canary Wharf

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Arrival Expert welcomes arriving and departing guests, handles luggage, assists with taxis and transportation, provides directions, and supports a smooth first and last impression. Candidates should have strong customer-service and communication skills, a professional and friendly manner, physical ability to lift and move luggage, and flexibility to work shifts, weekends, and public holidays. Previous hotel, concierge, porter, or guest-services experience is helpful but may not be essential. The successful candidate is expected to be reliable, well-presented, attentive to detail, comfortable working in a busy luxury-hotel environment, and able to cooperate effectively with front-office and wider hotel teams.

About the employer

London Marriott Hotel Canary Wharf is a modern, upscale hotel located in the Canary Wharf business district, close to the River Thames, financial offices, restaurants, shopping, and excellent transport connections. It operates under Marriott International, one of the world’s largest hotel companies, with a global portfolio of well-known brands and properties. The hotel serves business travellers, leisure guests, groups, and event visitors, offering accommodation, dining, meeting facilities, and guest services. Marriott places strong emphasis on hospitality, professional standards, teamwork, inclusion, and career development. Employees typically work within structured service teams and may receive benefits such as staff hotel rates, training, wellbeing support, and opportunities to progress within the company’s international network.