Front Office Shift Leader - The Park Tower Knightsbridge Luxury Collection Hotel London

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Shift Leader supervises daily reception and guest-service operations, ensuring smooth arrivals, departures, room allocation, billing, and complaint handling. Requirements typically include previous front-office or hotel guest-service experience, strong English communication, professional presentation, cash-handling and reservation-system knowledge, and the legal right to work in the United Kingdom. Experience with Marriott or luxury hospitality standards is advantageous. The successful candidate is expected to lead by example, coach colleagues, coordinate with housekeeping and other departments, resolve guest concerns confidently, maintain accurate records, and remain calm during busy shifts. Flexibility to work mornings, evenings, weekends, and public holidays is normally required.

About the employer

The Park Tower Knightsbridge, a Luxury Collection Hotel, London, is a five-star property overlooking Hyde Park and located close to Harrods, museums, restaurants, and major attractions. The hotel offers refined accommodation, meeting and event facilities, dining, and personalised guest services aimed at luxury and international travellers. It forms part of Marriott International’s Luxury Collection brand, whose hotels are known for distinctive local character, high service standards, and curated guest experiences. Marriott International is one of the world’s largest hospitality companies, operating and franchising thousands of hotels across numerous brands and countries. Employees generally work within structured service standards, professional development programmes, and an international hotel environment, with opportunities to interact with guests and colleagues from diverse backgrounds.