Front Desk Associate - St. Pancras London Autograph Collection

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Desk Associate welcomes guests, manages check-ins and check-outs, processes payments, handles reservations and room requests, and responds promptly to questions or concerns. Candidates should have strong communication and customer-service skills, a professional appearance, attention to detail, and confidence using hotel systems. Previous front-office or hospitality experience is helpful, although training may be provided. The role requires flexibility to work shifts, including evenings, weekends and public holidays. The successful candidate is expected to create a warm, personalised guest experience, work effectively with other departments, protect guest information, and remain calm and helpful during busy periods.

About the employer

St. Pancras London, Autograph Collection is a premium Marriott International hotel located beside one of London’s most important transport hubs. The property combines the character of a distinctive historic setting with the service standards and global support of Marriott Bonvoy. Autograph Collection Hotels are known for individual personality, design-led interiors and experiences that reflect their local surroundings rather than following a uniform style. The hotel serves leisure travellers, international visitors, business guests and guests using Eurostar and national rail services. Team members work in a multicultural environment with opportunities to develop across front office, food and beverage, housekeeping, events and other hotel departments. Marriott International is one of the world’s largest hospitality companies, operating thousands of hotels and resorts across numerous brands and countries, with a strong focus on guest service, inclusion, training and career progression.