Front Desk Agent - JW Marriott Grosvenor House London

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Desk Agent welcomes guests, manages check-ins and check-outs, handles reservations and payments, responds to requests, and helps resolve concerns while delivering polished, personalised service. Candidates should have strong communication and organisational skills, a professional appearance, attention to detail, and confidence using hotel property-management systems. Previous front-office or luxury-hospitality experience is advantageous, although customer-service experience may be considered. Fluency in English is essential; additional languages are beneficial. The role requires flexibility to work rotating shifts, including nights, weekends and public holidays, along with the ability to remain calm and courteous in a busy environment.

About the employer

JW Marriott Grosvenor House London is a luxury hotel located on Park Lane, overlooking Hyde Park in the heart of Mayfair. It is part of the JW Marriott brand, Marriott International’s premium hospitality portfolio, known for refined service, elegant accommodation, business facilities, dining and large-scale event spaces. The hotel has a long history in London and serves international leisure travellers, corporate guests, wedding parties and high-profile events. Marriott International operates thousands of hotels worldwide and provides structured training, employee benefits and opportunities for internal career development. Working at Grosvenor House typically involves serving a diverse global clientele in a fast-paced, high-service environment, with strong emphasis on professionalism, guest satisfaction, teamwork and consistent brand standards.