Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Butler Services Agent (PBX/Switchboard), Pre-Opening - The St. Regis London
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Butler Services Agent (PBX/Switchboard) handles guest calls, internal communications and service requests, ensuring every interaction reflects The St. Regis luxury standard. The role requires strong spoken and written English, confident telephone manner, excellent organisation and attention to detail. Previous experience in hotel reception, switchboard, guest services or a luxury customer-service environment is desirable. Familiarity with hotel systems and the ability to manage several requests calmly are advantageous. The successful candidate should be warm, discreet, professional and comfortable working flexible shifts, including evenings, weekends and public holidays. As this is a pre-opening position, adaptability, teamwork and enthusiasm for helping establish new service procedures are especially important.
Can I work in the UK?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Hotel jobs cannot be sponsored since July 2025; only youth schemes remain.
Official source: GOV.UK: Skilled Worker visa. Checked November 2026.
What the job usually comes with in the UK
Usual for the UK, varies by employer. Checked November 2026.
| Housing | Live-in common in rural hotels |
|---|---|
| Meals | Staff meals common |
| Flights | No |
| Service charge | 100% of tips and service charges to staff (by law) |
| Contract | Permanent or seasonal |
| Leave | 28 days |
| Income tax | About 14% in all at GBP 25,000 |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in the UK
Who can work there by passport, what a job usually includes, and island life.
About The St. Regis London
The St. Regis London is part of St. Regis Hotels & Resorts, Marriott International’s luxury hospitality portfolio. St. Regis is known for refined service, elegant surroundings and its signature butler tradition, offering highly personalised experiences to discerning guests. The London property is being developed as a premium hotel in one of the world’s most important luxury and business destinations. As a pre-opening team member, employees have the opportunity to help shape operating standards, guest experiences and the hotel’s culture from the beginning. Marriott International is a global hospitality company operating thousands of hotels and resorts across numerous brands and countries. It typically provides structured training, career mobility, employee travel benefits and opportunities to progress across its international network.