Guest Experience Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert welcomes guests, supports check-in and check-out, responds to requests, provides information about the resort and island, and helps resolve service concerns. Candidates should have strong communication and interpersonal skills, a polished and friendly manner, good attention to detail, and the ability to remain calm under pressure. Previous experience in hospitality, guest services, front office operations, or luxury hotels is advantageous. The role requires flexibility to work shifts, weekends and public holidays, confidence using hotel systems, professional presentation, and a genuine commitment to creating memorable guest experiences.

About the employer

Colony Club, a Luxury Collection Resort, is an upscale beachfront hotel on the west coast of Barbados. As part of Marriott International’s Luxury Collection brand, the resort presents locally inspired experiences alongside high-end accommodation, dining, recreation and personalized service. Its setting, historic character and access to the Caribbean Sea appeal to international leisure travelers seeking an elegant and relaxed island holiday. Resort employees work in a guest-focused environment where attention to detail, cultural knowledge and warm Bajan hospitality are highly valued. Marriott typically supports structured service standards, training and internal career opportunities across its global hotel network. Employment packages may vary by role and can include staff meals, service charge, uniforms, transportation assistance or other local benefits, although applicants should confirm the details directly with the resort.