Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Representative
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Representative welcomes guests, manages check-in and check-out, answers questions, handles requests, processes payments, and helps resolve concerns while providing warm, personalized service. Candidates should have strong communication, customer-service, and organizational skills, a professional appearance, basic computer proficiency, and the ability to remain calm in a busy hotel environment. Previous hotel, reservations, or front-desk experience is helpful but may not be essential. The role requires flexibility to work mornings, evenings, weekends, and holidays, as well as standing for extended periods. Applicants should be comfortable working with international guests and supporting Marriott and Westin service standards.
Can I work in Hawaii?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: No ordinary visa for hotel jobs; a J-1 traineeship of up to 12 months is the realistic route.
Official source: USCIS: working in the United States. Checked November 2026.
What the job usually comes with in Hawaii
Usual for Hawaii, varies by employer. Checked November 2026.
| Housing | Usually not; rents very high |
|---|---|
| Meals | Staff cafeteria at large resorts |
| Flights | None (managers negotiate) |
| Service charge | F&B service charges go to staff unless guests are told otherwise (by law) |
| Contract | At will; union rules in Waikiki |
| Leave | None by law; employer health insurance (by law) |
| Income tax | Federal 10% to 37% plus state 1.4% to 11% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Hawaii
Who can work there by passport, what a job usually includes, and island life.
About Moana Surfrider A Westin Resort & Spa Waikiki Beach
Moana Surfrider, A Westin Resort & Spa Waikiki Beach, is one of Honolulu’s most historic and recognizable hotels. Often called the “First Lady of Waikiki,” the resort opened in 1901 and combines classic architecture and Hawaiian heritage with contemporary Westin hospitality. Located on Waikiki Beach, it offers guest rooms and suites, restaurants, oceanfront spaces, wellness services, cultural programming, and direct access to the beach and surrounding attractions. The property is part of Marriott International, one of the world’s largest hospitality companies, and operates under the Westin brand, known for wellness-focused experiences, thoughtful service, and the Heavenly Bed and Bath concepts. Employees work in a multicultural, tourism-driven environment serving leisure travelers, groups, and international visitors.