Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Senior Customer Care Administrator
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Senior Customer Care Administrator supports the efficient delivery of customer care services within Northumbria Healthcare NHS Foundation Trust. Duties are likely to include handling enquiries, maintaining accurate records, coordinating responses, preparing reports, monitoring workloads and supporting administrative processes. Applicants should have strong organisational, communication and customer-service skills, good attention to detail and confidence using Microsoft Office and relevant information systems. Previous administrative experience, ideally in healthcare or a large public-service organisation, is desirable. The successful candidate will be professional, empathetic, reliable and able to manage competing priorities while maintaining confidentiality. They should work effectively with patients, relatives, colleagues and external contacts, demonstrate initiative and contribute positively to service improvement.
Can I work in the UK?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: NHS nurses, doctors and allied health get a Health and Care Worker visa (about 3 weeks, no health surcharge); care workers lost this route on 22 July 2025.
Before you apply: Nurses, doctors and most allied health staff must be registered or licensed locally before they start: expect checks on your degree and licence, often an English test, and often an exam or an assessment. Ask the employer who handles it and how long it takes. Most pharma and device office jobs do not need it.
Watch for: Pay follows the NHS pay bands and is usually at least GBP 25,000. Nurses and allied health also need UK professional registration; care workers cannot be sponsored from abroad.
Official source: GOV.UK: Health and Care Worker visa, your job. Checked November 2026.
What the job usually comes with in the UK
Usual for Healthcare jobs in the UK, varies by employer. Checked November 2026.
| Registration | Join the Nursing and Midwifery Council register: English language rules and a Test of Competence |
|---|---|
| Relocation | Visa fee GBP 324 (up to 3 years) or GBP 628 (longer); no health surcharge on this visa |
| Housing | Not usually provided; you rent privately |
| Flights | Not standard; varies by employer and seniority |
| Contract | Permanent is usual; sponsored work visas last up to 5 years at a time |
| Leave | At least 28 days for a 5-day week (by law); employers may count bank holidays in it |
| Income tax | 0% to GBP 12,570, 20% to GBP 50,270, then 40%; plus 8% National Insurance (Scotland differs) |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in the UK
Who can work there by passport, what a job usually includes, and island life.
About Northumbria Healthcare NHS Foundation Trust
Northumbria Healthcare NHS Foundation Trust is a major NHS provider serving communities across Northumberland and North Tyneside in the north-east of England. It delivers a wide range of hospital, community, specialist and emergency healthcare services through hospitals, clinics and community facilities. The organisation is known for providing integrated care across urban and rural areas, including services at Northumbria Specialist Emergency Care Hospital, North Tyneside General Hospital, Wansbeck General Hospital and other locations. As an NHS foundation trust, it employs a large multidisciplinary workforce covering clinical care, administration, estates, technology and support services. Its work is guided by patient safety, quality, compassion, equality and continuous improvement. Employees typically benefit from NHS terms and conditions, including annual leave, pension arrangements, occupational wellbeing support and opportunities for learning and career development.