Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
ICC Call Handler - Broughton, Preston
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The ICC Call Handler receives and manages emergency and urgent healthcare calls, gathers accurate information, assesses caller needs using approved procedures, and records details on computer systems. The role requires clear communication, calm decision-making, good listening skills, keyboard and IT competence, and the ability to work accurately under pressure. Candidates should be compassionate, professional, dependable and able to handle distressing or confidential information sensitively. Previous call-centre, customer-service, healthcare or emergency-services experience may be helpful, although full training is normally provided. The post involves shift work, including nights, weekends and public holidays, and requires strong attendance, teamwork and flexibility.
Can I work in the UK?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: NHS nurses, doctors and allied health get a Health and Care Worker visa (about 3 weeks, no health surcharge); care workers lost this route on 22 July 2025.
Before you apply: Nurses, doctors and most allied health staff must be registered or licensed locally before they start: expect checks on your degree and licence, often an English test, and often an exam or an assessment. Ask the employer who handles it and how long it takes. Most pharma and device office jobs do not need it.
Watch for: Pay follows the NHS pay bands and is usually at least GBP 25,000. Nurses and allied health also need UK professional registration; care workers cannot be sponsored from abroad.
Official source: GOV.UK: Health and Care Worker visa, your job. Checked November 2026.
What the job usually comes with in the UK
Usual for Healthcare jobs in the UK, varies by employer. Checked November 2026.
| Registration | Join the Nursing and Midwifery Council register: English language rules and a Test of Competence |
|---|---|
| Relocation | Visa fee GBP 324 (up to 3 years) or GBP 628 (longer); no health surcharge on this visa |
| Housing | Not usually provided; you rent privately |
| Flights | Not standard; varies by employer and seniority |
| Contract | Permanent is usual; sponsored work visas last up to 5 years at a time |
| Leave | At least 28 days for a 5-day week (by law); employers may count bank holidays in it |
| Income tax | 0% to GBP 12,570, 20% to GBP 50,270, then 40%; plus 8% National Insurance (Scotland differs) |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in the UK
Who can work there by passport, what a job usually includes, and island life.
About North West Ambulance Service NHS Trust
North West Ambulance Service NHS Trust (NWAS) provides emergency and urgent healthcare services across Greater Manchester, Lancashire, Cheshire, Merseyside and parts of Cumbria. Its services include 999 emergency response, NHS 111, patient transport, urgent care coordination and specialist clinical support. The Trust operates around the clock and employs call handlers, dispatchers, emergency care assistants, paramedics, clinicians and corporate staff. Its purpose is to provide safe, effective and compassionate care to patients and communities throughout the North West. The Broughton, Preston role supports the Trust’s integrated contact-centre operations, helping callers access the appropriate ambulance or healthcare response. As an NHS employer, NWAS generally offers structured training, pension benefits, annual leave and career-development opportunities, subject to the terms of the advertised post.