Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Band 3 ICT Service Desk Operator - Athena House
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Band 3 ICT Service Desk Operator will provide first-line technical support to NHS staff, responding to incidents and service requests by telephone, email and service-management systems. Duties typically include diagnosing hardware, software, network and account-access problems, recording actions accurately, escalating unresolved issues, supporting users with NHS applications and maintaining good customer service. Candidates are expected to have practical IT knowledge, strong communication skills, a methodical approach and the ability to prioritise work in a busy environment. Experience with service desks, troubleshooting, Microsoft products, Active Directory or ITIL practices is useful. The successful applicant must respect confidentiality, follow information-security procedures and demonstrate the Trust's values when supporting clinical and administrative colleagues.
Can I work in the UK?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: NHS nurses, doctors and allied health get a Health and Care Worker visa (about 3 weeks, no health surcharge); care workers lost this route on 22 July 2025.
Before you apply: Nurses, doctors and most allied health staff must be registered or licensed locally before they start: expect checks on your degree and licence, often an English test, and often an exam or an assessment. Ask the employer who handles it and how long it takes. Most pharma and device office jobs do not need it.
Watch for: Pay follows the NHS pay bands and is usually at least GBP 25,000. Nurses and allied health also need UK professional registration; care workers cannot be sponsored from abroad.
Official source: GOV.UK: Health and Care Worker visa, your job. Checked November 2026.
What the job usually comes with in the UK
Usual for Healthcare jobs in the UK, varies by employer. Checked November 2026.
| Registration | Join the Nursing and Midwifery Council register: English language rules and a Test of Competence |
|---|---|
| Relocation | Visa fee GBP 324 (up to 3 years) or GBP 628 (longer); no health surcharge on this visa |
| Housing | Not usually provided; you rent privately |
| Flights | Not standard; varies by employer and seniority |
| Contract | Permanent is usual; sponsored work visas last up to 5 years at a time |
| Leave | At least 28 days for a 5-day week (by law); employers may count bank holidays in it |
| Income tax | 0% to GBP 12,570, 20% to GBP 50,270, then 40%; plus 8% National Insurance (Scotland differs) |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in the UK
Who can work there by passport, what a job usually includes, and island life.
About Birmingham and Solihull Mental Health NHS Foundation Trust
Birmingham and Solihull Mental Health NHS Foundation Trust is an NHS organisation providing specialist and community mental health services across Birmingham and Solihull. Its services include inpatient care, community teams, crisis support, rehabilitation, psychological therapies and services for people with learning disabilities and other complex needs. The Trust employs a wide range of clinical, corporate, estates and digital professionals who support safe, effective and compassionate care. Athena House is associated with the Trust's administrative and operational services, including information and communications technology support. Like other NHS foundation trusts, it is publicly funded and accountable for delivering high-quality care, protecting patient information and improving local health outcomes. ICT staff play an important role by keeping systems, devices and user access reliable for clinicians and support teams.