Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
IT Service Desk Operator - Level 1
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The IT Service Desk Operator – Level 1 provides first-line technical support to NHS staff, resolving or escalating hardware, software, network, account and access issues. Requirements typically include practical IT knowledge, familiarity with Windows, Microsoft 365, service-management systems and basic troubleshooting, alongside good written and verbal communication. Experience in a help-desk or customer-service environment is desirable, although relevant qualifications and transferable skills may be accepted. The successful candidate is expected to deliver courteous, timely and accurate support, follow incident-management procedures, protect confidential patient and organisational information, maintain clear records and work effectively within a busy team. Flexibility, patience, problem-solving ability and a commitment to NHS values are essential.
Can I work in the UK?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: NHS nurses, doctors and allied health get a Health and Care Worker visa (about 3 weeks, no health surcharge); care workers lost this route on 22 July 2025.
Before you apply: Nurses, doctors and most allied health staff must be registered or licensed locally before they start: expect checks on your degree and licence, often an English test, and often an exam or an assessment. Ask the employer who handles it and how long it takes. Most pharma and device office jobs do not need it.
Watch for: Pay follows the NHS pay bands and is usually at least GBP 25,000. Nurses and allied health also need UK professional registration; care workers cannot be sponsored from abroad.
Official source: GOV.UK: Health and Care Worker visa, your job. Checked November 2026.
What the job usually comes with in the UK
Usual for Healthcare jobs in the UK, varies by employer. Checked November 2026.
| Registration | Join the Nursing and Midwifery Council register: English language rules and a Test of Competence |
|---|---|
| Relocation | Visa fee GBP 324 (up to 3 years) or GBP 628 (longer); no health surcharge on this visa |
| Housing | Not usually provided; you rent privately |
| Flights | Not standard; varies by employer and seniority |
| Contract | Permanent is usual; sponsored work visas last up to 5 years at a time |
| Leave | At least 28 days for a 5-day week (by law); employers may count bank holidays in it |
| Income tax | 0% to GBP 12,570, 20% to GBP 50,270, then 40%; plus 8% National Insurance (Scotland differs) |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in the UK
Who can work there by passport, what a job usually includes, and island life.
About Royal Devon University Healthcare NHS Foundation Trust
Royal Devon University Healthcare NHS Foundation Trust provides hospital, community and specialist healthcare services across Devon. It operates major sites including the Royal Devon and Exeter Hospital, North Devon District Hospital and community facilities throughout the county. The Trust employs a large multidisciplinary workforce covering clinical care, diagnostics, administration, estates, digital services and research. Its digital and technology teams support essential systems used by clinicians and corporate services, helping maintain safe, efficient and accessible patient care. As an NHS employer, the Trust generally offers structured pay scales, pension benefits, annual leave, staff wellbeing support and opportunities for professional development. Employees are expected to demonstrate compassion, respect, teamwork, accountability and a strong focus on patient safety. Working for the Trust can provide varied experience in a geographically dispersed healthcare organisation serving urban, rural and coastal communities.