Head Concierge

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Head Concierge leads the concierge operation and ensures guests receive highly personalised, efficient assistance throughout their stay. Requirements typically include substantial experience in luxury or five-star hospitality, strong local knowledge of Mallorca and the Balearic Islands, excellent spoken and written English, and fluency in Spanish; additional languages are advantageous. The candidate should be confident managing VIP requests, reservations, transport, excursions and guest complaints, while maintaining strong relationships with local suppliers. Leadership, organisation, discretion, polished communication and excellent service instincts are essential. Experience with concierge systems and a professional network across restaurants, attractions and lifestyle services will be valued.

About the employer

Mandarin Oriental Hotel Group is an international luxury hospitality company known for elegant hotels, resorts and residences in sought-after destinations. The group combines refined design, personalised service and strong attention to local culture, with a focus on memorable guest experiences and responsible hospitality. Mandarin Oriental Punta Negra is associated with the Costa d’en Blanes area of Mallorca, in the Balearic Islands, and represents the group’s luxury resort presence in the Mediterranean. Employees typically work in high-service environments where discretion, cultural awareness, teamwork and attention to detail are important. The company offers opportunities across guest services, food and beverage, spa, operations and management, although exact benefits and employment conditions vary by property and contract. The role would suit someone who enjoys working with discerning international guests and building trusted relationships with local tourism partners.