Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Services Officer
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Services Officer welcomes guests, manages check-in and check-out, handles reservations and payments, responds to requests, and helps resolve concerns throughout the stay. Candidates typically need a hospitality-related qualification or equivalent hotel experience, good spoken and written English, basic computer and cash-handling skills, and a professional, well-presented manner. Experience with a hotel property-management system is an advantage. The role requires flexibility to work rotating shifts, weekends, and holidays. The successful candidate is expected to provide warm, efficient service, communicate clearly with guests and colleagues, protect guest confidentiality, follow hotel procedures, and maintain high standards associated with the Holiday Inn brand.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Holiday Inn
Holiday Inn is one of the best-known hotel brands operated by IHG Hotels & Resorts, a global hospitality company with hotels and resorts in many countries. The brand is designed for comfortable, dependable stays for business travelers, families, and leisure guests. Holiday Inn properties commonly provide accommodation, restaurants or bars, meeting facilities, guest services, and practical amenities. In the Philippines, individual hotels may be operated directly or by local franchise or management partners, so benefits and working conditions can vary by property. Employees generally work in a service-focused environment where teamwork, courtesy, reliability, and attention to detail are important. IHG also promotes learning, internal career development, inclusion, and responsible business practices across its hotel portfolio.