Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Customer Care Representative
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Customer Care Representative supports IHG One Rewards members by handling telephone, email, or digital enquiries about reservations, loyalty accounts, points, benefits, and hotel services. Candidates typically need strong spoken and written English, customer-service or contact-center experience, computer literacy, and the ability to use booking or customer relationship systems. The role requires patience, empathy, accurate communication, problem-solving, and careful handling of personal information. Flexibility to work rotating shifts, weekends, and holidays is expected, as IHG serves guests across international time zones. The successful candidate should remain professional under pressure, meet service-quality targets, document interactions accurately, and represent IHG positively in every customer conversation.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About IHG
IHG Hotels & Resorts is a global hospitality company operating a broad portfolio of hotel brands, including InterContinental, Crowne Plaza, Holiday Inn, Holiday Inn Express, voco, Kimpton, Hotel Indigo, and Six Senses. Its hotels serve business and leisure travelers in markets around the world. IHG One Rewards is the company’s loyalty program, offering members points, discounts, member rates, and other travel benefits. Customer Care Representatives support this ecosystem by helping members with reservations, account questions, rewards, and service concerns. IHG emphasizes genuine hospitality, inclusion, teamwork, responsible business practices, and consistent guest experiences. In the Philippines, its customer-service operations provide opportunities for people with communication, hospitality, and contact-center backgrounds, often supporting international guests and working in a multicultural, technology-enabled environment.