Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Agent welcomes guests, manages check-in and check-out, handles reservations and payments, answers questions, coordinates requests with housekeeping and other departments, and resolves concerns professionally. Candidates should have strong communication and customer-service skills, a well-presented and friendly manner, good computer literacy, and the ability to remain calm under pressure. Previous hotel or front-office experience is advantageous. Fluency in English is essential, while additional languages are beneficial. The role requires flexibility for shifts, weekends and public holidays, attention to detail, and a genuine interest in creating memorable guest experiences in line with InterContinental service standards.
Can I work in Malta?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Single Permit after a 3-week local advert, EUR 600, plus two short courses (about EUR 475) for hotel jobs.
Watch for: Agencies in Malta warn of paid "job offer" scams.
Official source: Jobsplus: employment licence guidelines. Checked November 2026.
What the job usually comes with in Malta
Usual for Malta, varies by employer. Checked November 2026.
| Housing | Not usually; employers often arrange a shared room and deduct it |
|---|---|
| Meals | Staff meal common |
| Flights | Not standard |
| Service charge | No law; employers vary |
| Contract | Year-round contracts common |
| Leave | 27 days (2026) |
| Income tax | 0% to EUR 12,000, then 15% to 35%; about 14% to 18% in all at EUR 16,000 to 20,000 |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Malta
Who can work there by passport, what a job usually includes, and island life.
About InterContinental
InterContinental Hotels & Resorts is IHG Hotels & Resorts’ luxury international brand, known for refined hospitality, local experiences and attentive, personalised service. Its hotels welcome leisure and business travellers in major cities and resort destinations worldwide. InterContinental Malta is located in St Julian’s, a lively coastal area close to restaurants, entertainment venues and the sea. The property offers a range of guest rooms, dining facilities, meeting spaces and wellness services, and operates within IHG’s global standards for guest care, safety and professional development. Employees typically work in a multicultural environment and may benefit from training, career mobility and hotel-industry experience across the wider IHG network. The brand places strong emphasis on thoughtful service, cultural awareness, teamwork and anticipating guest needs.