Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Cluster Quality & Training Manager
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Cluster Quality & Training Manager is responsible for maintaining service standards and coordinating training across InterContinental properties in Malta. Requirements typically include previous experience in hotel operations, quality assurance, learning and development, or a related management role; strong knowledge of luxury hospitality standards; excellent communication and presentation skills; and the ability to work with diverse teams. Fluency in English is essential, while additional languages and familiarity with IHG systems are advantageous. The successful candidate is expected to identify development needs, deliver engaging training, monitor guest feedback and quality results, support audits, and work closely with department leaders to improve performance. A proactive, organised, diplomatic and hands-on approach is important, together with flexibility to work in a busy, international hotel environment.
Can I work in Malta?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Single Permit after a 3-week local advert, EUR 600, plus two short courses (about EUR 475) for hotel jobs.
Watch for: Agencies in Malta warn of paid "job offer" scams.
Official source: Jobsplus: employment licence guidelines. Checked November 2026.
What the job usually comes with in Malta
Usual for Malta, varies by employer. Checked November 2026.
| Housing | Not usually; employers often arrange a shared room and deduct it |
|---|---|
| Meals | Staff meal common |
| Flights | Not standard |
| Service charge | No law; employers vary |
| Contract | Year-round contracts common |
| Leave | 27 days (2026) |
| Income tax | 0% to EUR 12,000, then 15% to 35%; about 14% to 18% in all at EUR 16,000 to 20,000 |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Malta
Who can work there by passport, what a job usually includes, and island life.
About InterContinental
InterContinental Hotels & Resorts is IHG Hotels & Resorts’ luxury hospitality brand, operating distinctive properties in major cities, resort destinations and culturally important locations worldwide. The brand focuses on refined service, local experiences, thoughtful design and personalised guest care. IHG Hotels & Resorts is one of the world’s largest hotel companies, with a broad portfolio that also includes Crowne Plaza, Holiday Inn, Hotel Indigo, voco and other recognised brands. InterContinental properties typically place strong emphasis on service quality, colleague development, responsible business and consistent global standards while preserving the character of each destination. In Malta, the company operates luxury hospitality properties serving international leisure and business travellers. Employees can benefit from structured training, internal career mobility, international brand exposure and access to IHG’s wider professional network.