Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager supports the daily operation of the resort, acting as the senior manager on duty and ensuring guests receive warm, efficient and personalized service. Requirements typically include several years of experience in hotel front office or guest relations, preferably within a luxury or international resort, strong English communication skills, sound knowledge of hotel systems and excellent problem-solving ability. The successful candidate is expected to lead by example, handle guest concerns professionally, coordinate effectively with all departments, maintain service standards, manage emergencies and support colleagues during busy periods. Flexibility, cultural awareness, a calm approach and a genuine interest in wellness and sustainable hospitality are important for this role.

About the employer

Six Senses is a luxury hospitality brand known for distinctive resorts, wellness programs, thoughtful service and a strong commitment to sustainability. Its properties are designed to connect guests with local communities, natural surroundings and authentic experiences rather than offering a conventional standardized resort stay. Six Senses Bali forms part of IHG Hotels & Resorts, one of the world's largest hotel companies, whose portfolio includes brands such as InterContinental, Regent, Kimpton and Holiday Inn. The brand places considerable emphasis on wellbeing, responsible operations, environmental stewardship and personalized guest care. Employees typically work in an international, service-focused environment and collaborate across accommodation, food and beverage, wellness and guest-experience teams. Working for Six Senses can provide valuable exposure to luxury resort operations, global hospitality standards and career opportunities within IHG.